It was my hope not to write this article yet sometimes unless a thing is brought to the eye of the public important issues are quickly brushed to the side as though they were mere flies on a hot Summer’s day. My experience with several Subway stores was less than honorable on Veteran’s Day. Because of that I though it reasonable to send a nice professional letter to Subway via their website. Well, you don’t know the story so let me explain. 

     I joined the United States Marine Corps as a young man. At the age of eighteen I entered boot camp on Parris Island. I was honored to do what I did and would do it again today. I served honorably and was discharged as such. With that I mind I thought I would enjoy some Veteran’s Day festivities in the Baltimore area. So first grabbed my Starbucks coffee cup and laptop and headed for a local Starbucks where I enjoyed the promised free cup of coffee while doing some light work on my computer. After finishing the enjoyable cup of joe I returned my cup and laptop to the house and ventured to the Washington Monument area to watch the parade honoring veterans. 

     Following the parade I found myself near the War Memorial where speeches were made in respect to the occasion. By this time I sensed a slight hunger so I thought I would take Subway up on their word of a free six inch sandwich. I journeyed a couple blocks away to the Lexington Street Subway. I was denied the sandwich. Somewhat disappointed I would not be deterred so I walked to the VA Medical Center which is adjoined to the University of Maryland Hospital. The VA hospital was all but dead. However the University of Maryland was its usual bustling self. Now, inside the food court of the University of Maryland is a Subway store.  I was denied the sandwich a second time.

     It was widely reported that veterans would be entitled to a free six inch sandwich from Subway. So far I was denied twice. The denial caused my curiosity to rise as to the matter as related to the promise made by the cooperate office of Subway. So I thought I would take a little more time to determine if any Subway location would honour the promise made. Subsequently I visited eight Subway stores in the downtown Baltimore area. Not one of them honored the promise made by Subway Corporate office. So, I thought I would contact Subway and did so via their website.  To date the only response I received is the following:

 Dear William ,

Thank you for contacting SUBWAY® Restaurants. Your feedback is important
to the SUBWAY® brand and your recent inquiry has been forwarded to the
appropriate areas for further review.

Sincerely,
The Customer Care Team
SUBWAY® Restaurants
325 Bic Drive
Milford, CT 06461 USA
http://www.subway.com
Ph:  1.800.888.4848 

Note: This e-mail message is automatically generated as part of our automated e-mail system. Please do not reply to this e-mail address as this mailbox account is not monitored.

      Now, subway did not have to offer veterans the sandwich. Additionally, I would not normally go seeking free things from anyone. However I thought since the promise was made I would take advantage of the gift in honour of those of us that served this nation by defending it in arms. Promises are promises and should be kept no matter what. To that end I say shame Subway for making me feel like a common beggar of alms when all I was doing was seeking what was promised to me without solicitation. Shame on Subway!